Returns & Exchanges
We want you to love your glow; if you are not completely satisfied with your JLO BEAUTY purchase, we offer a 60-day money-back guarantee on all products, even if they have been opened or used.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid USPS shipping label provided by our system to ensure your return is tracked and processed efficiently.
Pack Your Items
Securely pack your products in the original packaging if possible, include your packing slip, and affix the prepaid shipping label to the outside of the box.
Drop Off and Refund
Drop your package at any authorized USPS location; once received at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing